Cart

Cart

Delivery

The Flower Girl Delivery Information

DELIVERY LOCATIONS
The Flower Girl delivers to all areas of Albury and Wodonga.
For SAME DAY DELIVERY please ensure your order is in before 12pm.
Please contact us for surrounding regions.

DELIVERY TIMES
The Flower Girl delivers between 9.30 am and 5.00 pm Monday to Friday.
Please note we are not able to guarantee delivery at a specific time of day. 

LOCAL DELIVERY FEES
Our local area includes postcodes 3690, 2640, and 2641:

  • FREE Local Delivery for all orders over $50
  • $10 Local delivery for orders of $50 and under

EXTENDED NETWORK DELIVERY FEES
Our extended delivery network allows us to deliver to suburbs and towns including postcodes 2642, 3691, 3694, 2643, and 3688

  • $15 – $20 delivery for all orders, calculated during check out.

If an inaccurate postcode is used, we’ll call to arrange a top-up payment for your orders’ correct delivery fee. 

EXPRESS DELIVERY OPTIONS
Express Delivery is available Monday to Friday for $20 in the local delivery area.

Orders placed between 12.01 pm – 9 am will be delivered between 9 am and 10 am on the delivery day.

Orders placed between 9 am – 12 pm will be delivered within 1 hour of ordering on the delivery day.

If we are unable to fulfil our express delivery due to unforeseen circumstances, we will offer free delivery of your order to the original intended address, refunding any express delivery expenses incurred. 

SPECIAL INSTRUCTIONS FOR DELIVERY
Business Addresses: If you would like us to deliver to a business address, please specify the name of the business and whether the flowers should be delivered to the reception/concierge, loading dock or if they can go straight to the recipient.

Residential Addresses: Please make sure that we are able to gain access to the property when delivering. If the address is located within a secure complex, please make sure that the recipient is home on the day of delivery or specify a safe location where the delivery can be left. It is useful to also include a contact phone number for the recipient, we will of course only use it if absolutely necessary, we don’t want to spoil the surprise delivery!

Hospital Addresses: Please provide the name of the hospital, the ward and the bed number of the recipient if possible. Please also ensure that the recipient is definitely still in hospital and is not being discharged that day, remembering that we cannot guarantee a timed delivery.

WHAT HAPPENS WHEN THE RECIPIENT ISN’T HOME OR THE INCORRECT DELIVERY DETAILS WERE PROVIDED?
We will leave flowers at, or near, the door if we deem it safe to do so. If necessary, we will contact the recipient to let them know where we’ve left their flowers. If there is nowhere safe to leave them we will return the flowers to the studio and contact the person who ordered them to re-arrange delivery (with the appropriate re-delivery cost) or arrange collection.

It is important that you provide us with the full and correct contact and address details. If you provide us with incorrect details we will attempt your delivery as per your instructions and accept no responsibility for a failed delivery. If we are unable to deliver to the address provided we can re-deliver on the same day or another day of your choice. Redelivery will incur a delivery fee of $10.00.

DELIVERY QUESTIONS?
Get in touch with us if you have additional questions about the delivery of your order.