The Flower Girl Privacy Policy

The team at The Flower Girl, ABN 86 511 465 650 (hereafter The Flower Girl), are committed to safeguarding your personal privacy. We recognise that individuals have a right to control how their personal information is collected and used.

Providing personal information is an act of trust and we will not betray that trust. Unless given consent to do otherwise, we will only collect and use personal information as set out below.

The Flower Girl will not collect or monitor any personal information without your consent. The only information collected is what has been provided by you or already in the public domain. The information collected includes your contact details, your purchases with The Flower Girl, and your search history within our website only.

When you register with us, personal information will be requested (such as name and address) in order to deliver product, update information, and to advise of other The Flower Girl products which may be of interest. You are not obligated to provide personal information. Unfortunately, if you choose not to, we will be unable to sell you products and/or provide certain services including after sales services.

The Flower Girl will not pass on your information to other organisations for marketing purposes. However, we may share information with The Flower Girl group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider or other non- The Flower Girl company or professional.

Personal Information will be used for the following primary purpose:

  • To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and The Flower Girl.
  • To render services related to The Flower Girl business such as warranty or after sales services.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing analysis.

We recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of The Flower Girl.

Credit Cards

When purchasing products through The Flower Girl website, payment is made by credit card. All credit card payments are processed through the Stripe payment gateway.  For details on Stripe policies, please see the Stripe website.

SMS Service

When using our Drop a Hint SMS form, text messages are sent through Burst SMS via Zapier.  Please see the Burst SMS website and the Zapier website for details on each company’s respective policies. 

Cookies

Cookies are small pieces of information that our web site may transfer to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. At, The Flower Girl, we use cookies to make the use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user’s browser. Cookies allows the www.theflowergirl.net.au website to monitor the items an individual may want to access as they move through the site, and records how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by The Flower Girl web site.

Feedback

We may publish your feedback as testimonials on www.theflowergirl.net.au. You can request that it is not published or ask for it to be removed. In both cases, we will conform to your request.

Contact by The Flower Girl

The Flower Girl may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:

  • Provide information that may be of interest, new The Flower Girl products, special offers and other matters that may be of interest.

Customers may have their details removed from our database either by contacting The Flower Girl on the customer enquiry number (02) 6040 7260 or by sending an email from The Flower Girl website at the link “contact us”. Please allow 14 days for this request to be processed.

Individual’s right of access

Individuals have the right to review the information that may be recorded on The Flower Girl database.

Information may be reviewed by contacting The Flower Girl on the customer enquiry number (02) 6040 7260 or by sending an email from The Flower Girl Florist website at the link “contact us”.

Changing and deleting the information we have about you

Information contained on the database may be amended by contacting The Flower Girl on the customer enquiry number (02) 6040 7260 or by sending an email from The Flower Girl website at the link “contact us”.

In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in The Flower Girl being unable to sell products directly and/or provide certain services including after sales services.

Storage and security of personal information

The Flower Girl will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on our servers that are protected in controlled facilities. In some cases these facilities may be overseas. The Flower Girl employees and data processors are obliged to respect the confidentiality of any personal information held by The Flower Girl. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given.

The Flower Girl will not be held responsible for events arising from unauthorised access to personal information.

The Flower Girl and links to other web sites

The Flower Girl may provide links to web sites outside of The Flower Girl website. These linked sites are not under the control of The Flower Girl, and The Flower Girl is not responsible for the conduct of companies linked to The Flower Girl web site. Problems or queries Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Manager by calling the customer enquiry number (02) 6040 7260 or by sending an email at customer service.